Wivenhoe House HotelWivenhoe House, is a four star country house hotel with a busy and dynamic Conference & Events department. Following an extensive, GBP 11million refurbishment six years ago, this is an exciting opportunity for to join our team in a busy and challenging environment which includes a 110 cover modern Brasserie and 120 cover banqueting facilities.The successful candidate will join a busy and dynamic Conference & Events team.More information on the hotel can be found at the following link: http://www.wivenhoehouse.co.uk/
The Role and DutiesThe main duties of the post will include the setting up and running of conferences, events, weddings and parties making sure guest expectations are met and service excellence is delivered in accordance with hotel standards at all times.In addition, you will also be required to assist with training of students, coaching and mentoring them in tasks required by the Conference & Events Department, and to lead and be hands on in day to day front and back of the house duties, holding regular team meetings and pre and post event briefings with the delivery team.A full list of duties can be found within the job pack.Qualifications and Skills requiredCandidates will have experience of working at a similar level within a similar operation and will have a good working knowledge of setting up, functions weddings, parties, conferences, etc. including the running and closing down of such. This is a hands on role where you will need to be confident in meeting customer/guest expectations and have an understanding of the use of tills, cash management and bar work and you will be able to demonstrate professionalism and composure whilst working under pressure in an often fast paced environment.You will preferably qualified to NVQ level 5, or similar, and experience of training staff would also be advantageous as the Hotel also works with students of the Edge Hotel School.If you are able to deliver customer service to a high standard, communicate effectively with clients and colleagues and have exceptional attention to detail then we would like you to join our team.This is a shift based role, working 40 hours per week, including early starts, late finishes and weekends.Please see the further detail link below for a full job description and person specification which outlines the full duties, skills, qualifications and experience needed for this role plus more information relating to the post. We recommend you read this information carefully before making an application. Applications should be made on-line, but if you would like advice or help in making an application, or need information in a different format, please telephone (01206 876559).*Further detail: Conference & Events Operations Team Leader job packThis recruitment campaign is being administered by the University of Essex on behalf of Wivenhoe House Hotel Ltd, a wholly owned company of the University. Some aspects of the information provided on this recruitment website may not apply to this appointment.