DepartmentThe Institute for Social and Economic Research (ISER) wishes to appoint a Participant Liaison Officer to assist with a range of survey related tasks on the Understanding Society, the UK Household Longitudinal Study (UKHLS).
Duties of the RoleThe successful candidate will play a role in the day-to-day operations of Understanding Society. The post-holder will work within the Participant Liaison team responding to telephone calls, emails and letters from a representative sample of the UK, and with the Communication and Survey teams to review participant communications more broadly.
The post-holder will also be involved in recording contact detail changes in the database and, where appropriate, informing the sub-contracted fieldwork company using a secure on-line portal. The post-holder will also be involved in other administrative duties, such as recording the content of forms which are returned to us, printing and despatching personalised responses to sample members and contributing to other survey activities such as questionnaire testing and coding.
A full list of duties and responsibilities can be found within the job pack.
Skills and qualifications requiredThe successful candidate will have a minimum of 5 GCSEs A-C (or equivalent, to include Maths and English) and experience in an office based customer service role, dealing with the general public. Experience of working with databases to update information and run reports is also essential, whilst a demonstrable interest in surveys and / or an interest in social science / social issues would be an advantage.
This post is fixed-term for 2 years in the first instance with renewal subject to continued funding beyond the initial two-year period. Whilst this is a full-time post (36 hours per week), we are also able to accept applications for part-time working at a minimum of 0.6 FTE (21.6 hours per week).
This post involves access to Government systems, information or data and will be subject to the staff vetting process. Further information can be found in the job pack.
At the University of Essex, internationalism and diversity is central to who we are and what we do. We are committed to being a cosmopolitan, internationally oriented university that is welcoming to staff and students from all countries, faiths and backgrounds, where you can find the world in one place.
To support this commitment we have our Global Forum, a staff-led network that promotes and celebrates the rich cultural diversity among Essex staff, and our Colchester campus based Faith Centre, which hosts regular services, meetings and events organised by our chaplains and faith representatives. For more information see: https://www.essex.ac.uk/life/student-facilities/religion-and-faith
Please see the attached job pack, which contains a full job description and person specification, which outlines the full duties, skills, qualifications and experience needed for this role plus more information relating to the post. We recommend you read this information carefully before making an application. Applications should be made on-line, but if you would like advice or help in making an application, or need information in a different format, please email the Resourcing Team (resourcing@essex.ac.uk).
*More information: Working at the University