Department
Digital Innovation and Technology Services (DITS), delivering outstanding IT and enabling excellence in its use, provides the supporting and enabling IT for the whole University across three campuses, from underlying IT infrastructure to digital skills training for staff and students. Our vision is of a University where students and staff are actively supported in their endeavours to excel in creating, managing, communicating, and exploiting information by using information technology facilities and services that are user-centred, flexible, accessible, and resilient.
Digital Innovation and Technology Services, a section of over 120 staff, is organised in five main operational service groups – Infrastructure, Technology for People and Place, Software Development, Commercial Applications, and Strategic Projects and Improvement.
The Commercial Applications team is responsible for providing exceptional customer service and support to approximately 3,500 system users and provides the University’s HR and Commercial system users with a single point of contact for services and facilities provided.
The University has a powerful global outlook and a growing impact. With close to 1,000 active researchers and over 17,000 students from more than 140 different countries with 100,000+ alumni making a difference across the globe.
At Essex, student success is at the heart of our mission. We are proud to offer a transformational, research-led education. Our students are not defined or constrained by their past but welcomed on the basis of their potential. We support them to shape and fulfil their ambitions and to achieve outstanding outcomes. Our Education vision for 2025 states that our students will have access to meaningful transformational support, framed around their own needs and ambitions, through our skilled educators. We will empower and nurture all our students as individuals and as partners as they make the transition into our global learning community. The responsible use of data by our skilled community will be fully embedded as a powerful tool for the development, wellbeing and success of all our students. Our focus will be on meaningful impact and a shared understanding of how the opportunities and experiences of an Essex education enable our students to realise their potential and to transform their lives.
We have recently completed an exciting four-year project during the period 2016-20 to develop the use and understanding of data to support student success. The project established a new Learner Engagement Activity Portal (LEAP) using StREAM which is a third-party software product from SolutionPath, which is already an important tool in supporting our students, and the development and use of LEAP is a key element of delivering our Education Strategy. The data in LEAP enables us to monitor student engagement across different areas of study activity and intervene to support individual students to succeed and to identify trends to shape our education offer. LEAP data underpin our Education lead indicators that enable us to monitor and assess our performance in relation to student continuation and success to identify areas of action required to address shortfalls and to understand areas of strong performance and good practice. We are now looking to appoint to a number of new roles in the University’s Professional Services teams to lead, manage and develop LEAP as a central tool to support our students and our education ambitions.
Duties of the Role
We are looking to appoint an enthusiastic, proactive individual to the position of Commercial Applications Systems Administrator – LEAP specifically supporting the systems administration of LEAP alongside the rest of the LEAP team. The post-holder will perform a critical role in system testing, ensuring controls are in place to maintain the integrity of data, security, and helping to ensure process and system documentation is complete, up to date and accessible.
Skills and qualifications required
You will have a high level of competency across all Microsoft Office products, good experience in a wide variety of software and be comfortable in operating across Windows and/ or Mac operating systems.
You will enjoy working in a fast-paced, teamworking environment and at the same time have the confidence, self-motivation and experience to work on your own initiative. There will be demanding deadlines and the need for a high degree of accuracy and discretion. With excellent customer service skills, you will be sensitive to the needs of a multi-cultural audience, many for whom English may not be their native language.
At the University of Essex, internationalism and diversity is central to who we are and what we do. We are committed to being a cosmopolitan, internationally oriented university that is welcoming to staff and students from all countries, faiths and backgrounds, where you can find the world in one place.
To support this commitment we have our Global Forum, a staff-led network that promotes and celebrates the rich cultural diversity among Essex staff, and our Colchester campus based Faith Centre, which hosts regular services, meetings and events organised by our chaplains and faith representatives.
Please see the attached job pack, which contains a full job description and person specification which outlines the full duties, skills, qualifications and experience needed for this role plus more information relating to the post. We recommend you read this information carefully before making an application. Applications should be made on-line, but if you would like advice or help in making an application, or need information in a different format, please contact resourcing@essex.ac.uk
*More information: Working at the University