Human ResourcesAs a Human Resources (HR) section, we work towards the agenda set out in our People Supporting Strategy, aimed at supporting the delivery of the University's strategic goals. The current Strategy is focused on five underlying principles: developing our membership, individual contribution, justice in the workplace, mutuality of obligation and fit for work. The HR section consists of three sub-sections, Employee Relations and Reward, Organisational Development and Workplace Health and Wellbeing.We are currently seeking an experienced Employee Relations Operations Team Leader, on a full time and permanent basis.Duties of the roleYou will be responsible for leading a team of Employee Relations Assistants, providing first level advice and guidance in relation to HR policies, procedures and processes. You will ensure quality, timeliness and consistency of advice and guidance on a wide range of questions is provided to our customers.The post-holder will work closely with groups of colleagues across HR to ensure a joined up and seamless service is provided to our customers, along with ensuring that we have service descriptions and key performance indicators in place which are reported on monthly to management and that underpin the performance of the team. Skills and qualifications requiredThe successful candidate will have chartered membership of CIPD and will be able to evidence competent IT skills. Alongside these, you will have experience of leading and motivating a team to deliver goals and will have an understating of employment contract and amendment administration and employment law that is associated with this.Demonstrable experience of delivering excellent customer service, having excellent oral and written communication skills and the ability to challenge working practices to improve organisational effectiveness are essential for this post.At the University of Essex internationalism is central to who we are and what we do. We are committed to being a cosmopolitan, internationally-oriented university that is welcoming to staff and students from all countries and a university where you can find the world in one place.Please see the further detail link below for a full job description and person specification which outlines the full duties, skills, qualifications and experience needed for this role plus more information relating to the post. We recommend you read this information carefully before making an application. Applications should be made on-line, but if you would like advice or help in making an application, or need information in a different format, please telephone the Resourcing Team (01206 876559).*Further detail: Employee Relations Operations Team Leader jobpack*More information: Working at the University