We reserve the right to close applications early if we receive sufficient applications.
Please note that this is a permanent, full time position which is not suitable for current students.
SU Advice is a small, dedicated team on a mission to support our members across all our campuses with any issues that may affect them during their studies. SU Advice is a confidential, independent and impartial service offering advice and guidance on many different subjects including academic processes and procedures, representation at University meetings (such as Student Conduct or Academic Offences), Housing, Student Visa extensions, Consumer issues and Welfare support. Our focus is to provide a Kick Ass service that benefits all our members and supports their journey through University life.
Reporting to the Head of SU Advice, you will be responsible for the provision of advice and relevant support to our members. You will manage your own case-load, create and maintain relevant case records and statistics, and assist with the running of the SU Advice services, campaigns and events throughout the year. You will also assist with the development and supervision of student staff and volunteers.
Excellent organisational and administrative skills
Evidence of previous experience working in a related field
Experience of administrative processes and systems management
Able to evidence delivery of an excellent customer service to a wide range of stakeholders
Ability to display tact and diplomacy
Ability to work proactively to meet organisational targets
Excellent communication skills both written and verbal
Excellent interpersonal skills
Working knowledge of MS Office
Ability to build effective working relationships with a wide range of stakeholders
Ensure all data and information is managed in line with GDPR Regulations
Knowledge of risk assessments, health and safety and child protections considerations in relation to relevant activities
Minimum 2 years recent experience of advice work
Knowledge of the Higher Education System and related student issues
Experience in creating and maintaining comprehensive casework records
Proven ability to maintain confidentiality and work within a confidential environment
The ability to manage multiple tasks and prioritise effectively
Proven ability to interpret and follow instructions, policies and procedures
Ability to work accurately and with attention to detail
Proven ability to work effectively as part of a team
Knowledge of Student Route Immigration regulations and applications
Experience of motivating and supporting volunteers
Experience of delivering workshops/training to large groups
Experience of developing campaigns/events
The Students' Union is committed to Equality and Diversity
WHAT YOU’LL GET
You’ll get to be part of a vibrant and exciting organisation that thinks the place you work should be amazing.
You’ll be joining an unconventional family where everyone is passionate about doing the best for our members and achieving our ambitious vision of becoming the world’s most student-centred organisation.
We believe in creating a workplace where you can be the very bestand if you‘re the sort of person who wants to get stuck in to everything they do, then you’re really going to shine here.
You’ll get a competitive salary starting at £26,642, in return for working an average 35 hours per week, and generous opportunities to take time off. We are looking for someone who is able to work flexibly as hours will fluctuate based on the time of year.
We’re a very social organisation, running everything from staff netball and 5-aside football teams to a book club and regular fun activities.
With a generous pension scheme, we’ll invest in your future as well as your present. We offer a comprehensive range of family friendly policies so that you can get that all important work/life balance right. Don’t forget one of our Tattoo’s in Work Hard, Play Hard and we mean it! We’ll even give you your birthday off, for free.
If all this sounds like the sort of the place you want to be a part of then we’re really excited to hear from you.
You find loads more information about who we are and what we do on our website www.essexstudent.com so have a good look, or feel free to give the HR team a call for an informal chat on 01206 863211 before you apply.