School of Computer Science and Electronic Engineering (CSEE)
KTP
Knowledge Transfer Partnerships (KTPs) are a unique UK-wide activity that help businesses to improve their competitiveness and productivity by making better use of the knowledge, technology and skills within universities, colleges and research organisations.
Further information is available at: www.ktponline.org.uk
THE PROJECT
The University of Essex in partnership with BT Consumer and BT Applied Research offers an exciting opportunity for a graduate to develop new state of the art machine learning techniques to improve BT’s understanding of service consumption across multiple channels in order to optimise customer interactions.
The Associate will investigate, develop, test, compare and report on multiple techniques such as unsupervised and semi-supervised learning, reinforced learning, causal inference, etc. to deliver solutions that provide next best action recommendations such as appropriate offers and incentives. The implementation of these techniques will enable timely and specific interactions with customers to improve customer loyalty as well as satisfaction and return on investment. The Associate will benefit from working closely with operational BT teams and relevant BT datasets.
This post is fixed term for 28 months and is based at the BTs offices in Ipswich with occasional travel to the BT Consumer team offices in London, and to the University of Essex Colchester Campus.
DUTIES OF THE POST
The duties of the post will include:
KEY REQUIREMENTS
The post holder must have:
LOCATION
Orion 5 PP5
Adastral Park
Martlesham Heath
Ipswich
Suffolk
IP5 3RE
At the University of Essex, internationalism and diversity is central to who we are and what we do. We are committed to being a cosmopolitan, internationally oriented university that is welcoming to staff and students from all countries, faiths and backgrounds, where you can find the world in one place.
To support this commitment we have our Global Forum, a staff-led network that promotes and celebrates the rich cultural diversity among Essex staff, and our Colchester campus based Faith Centre, which hosts regular services, meetings and events organised by our chaplains and faith representatives. For more information see: https://www.essex.ac.uk/life/student-facilities/religion-and-faith
Please see the attached job pack, which contains a full job description and person specification which outlines the full duties, skills, qualifications and experience needed for this role plus more information relating to the post. We recommend you read this information carefully before making an application. Applications should be made on-line, but if you would like advice or help in making an application, or need information in a different format, please telephone the Resourcing Team (01206 876559).
*More information: Working at the University