Please note that this is a permanent, full time position and is not suitable for current students.

We reserve the right to close applications early if we receive sufficient applications

ABOUT THE DEPARTMENT

The Student Services department is here to ensure that students at Essex experience a kick ass membership and have access to high quality Venues, Retail Offerings, Events, Catering outlets and an SU run Lettings Department. They are supported by the Premises Department who oversee maintenance and cleaning. No two days in the department are the same and the department embraces the Work Hard, Play Hard ethos. It is a fast paced, dynamic, and challenging department that consistently strives to deliver its vital stats to ensure students at Essex have the best time while here.

WHAT YOU’LL DO

Reporting to the Retail Manager you will employ the skills that will enable you to take responsibility for the day-to-day operation of the Store and will take on additional responsibilities across all retail to help ensure that we are able to offer the best experience for our Students. You will ensure that standards are maintained and that customer needs are met.

As Night Shift Controller you will:

• Ensure excellent customer service and quality standards are delivered and maintained in the Store and throughout the SU shops.  
• Helping deliver an NPS score in line with Union targets across all retail and produce plans to help Retail achieve a world class NPS score
• Ensuring that shops are maintained and kept at a high standard
• Preparing the shops for opening times the next day
• Ensuring we comply with licensing and food regulations, including Natasha’s law.
• Investigating and monitoring stock or cash variances
• Helping with maintenance of epos systems
• Ensuring that Health and Safety regulations are always met, recording and reporting accidents and incident.
• Providing information as requested to evaluate customer trends, profiles, and requirements
• Supervising night team to a high standard and creating a happy team.
• All staff will be expected to participate in Union wide projects such as elections, Fresher’s, and activities throughout the year.

PERSON SPECIFICATION

The Students' Union is committed to Equality and Diversity

WHAT YOU’LL GET

You’ll get to be part of a vibrant and exciting organisation that thinks the place you work should be amazing. 

You’ll be joining an unconventional family where everyone is passionate about doing the best for our members and achieving our ambitious vision of becoming the world’s most student-centred organisation. 

We believe in creating a workplace where you can be the very bestand if you‘re the sort of person who wants to get stuck into everything they do, then you’re really going to shine here.

You’ll get a competitive salary, in return for working an average 35 hours per week, and generous opportunities to take time off.  We are looking for someone who is able to work flexibly as hours will fluctuate based on the time of year.

We’re a very social organisation, running everything from staff netball and 5-aside football teams to a book club and regular fun activities.

With a generous pension scheme, we’ll invest in your future as well as your present. We offer a comprehensive range of family friendly policies so that you can get that all important work/life balance right.  Don’t forget one of our Tattoo’s in Work Hard, Play Hard and we mean it!  We’ll even give you your birthday off, for free.

If all this sounds like the sort of the place you want to be a part of then we’re really excited to hear from you. 

You find loads more information about who we are and what we do on our website www.essexstudent.com so have a good look, or feel free to give the HR team a call for an informal chat on 01206 863211 before you apply.