UK Data Archive
The UK Data Archive is seeking to appoint a Data Access and Use Assistant to join our dynamic Data Access Services team, to support the UK Data Service’s data access and Helpdesk operations.
The UK Data Archive is the lead organisation of the UK Data Service, which provides unified access to regional, national and international social and economic data, and provides support, guidance and training for the development of skills in data curation and use.
As part of the Data Access Services team you will have responsibility for supporting data access, user enquiries, and data delivery for the UK Data Service. The post-holder will provide frontline support for the UK Data Service’s Helpdesk and data access operations, and will process applications for service registration and user accounts, as well as triaging, checking and processing access requests for data requiring approval, working closely with the SecureLab Support and training administrators to ensure smooth throughput. This is a customer-facing role, so you must be personable, with well-developed ‘soft’ skills, particularly in communication, collaboration and conflict resolution. You will also be a clear and confident presenter, as the role also involves running occasional introductory webinars on data access and content.
You will have a good understanding of social science research and data and will be able to demonstrate that you have used data in a research project setting, such as a dissertation. It could be beneficial, but is not a requirement, to have experience in using statistical software to analyse data. You must be a competent IT user, proficient in the use of the Microsoft Office suite of programs and online communication platforms.
We use a ticketing system for managing our Helpdesk queries, so experience in using a customer record management system, or similar, would be beneficial, however full training in all systems will be given to the post-holder.
This post is fixed term until 31/03/2024 due to fixed term funding. The UK Data Service has been funded for over 40 years through an ongoing cycle of fixed term funding periods. Whilst this a full-time post (36 hours per week), we are also able to accept applications for 0.8 FTE (28.8 hours per week). In addition, a job share arrangement could be considered for the right candidates and we would similarly welcome applications from those looking to work 0.5 FTE (18 hours per week) on this basis.
A full list of duties and responsibilities can be found within the job pack.
This post involves access to Government systems, information or data and will be subject to the staff vetting process. Further information can be found in the job pack.
At the University of Essex, internationalism and diversity is central to who we are and what we do. We are committed to being a cosmopolitan, internationally oriented university that is welcoming to staff and students from all countries, faiths and backgrounds, where you can find the world in one place.
To support this commitment we have our Global Forum, a staff-led network that promotes and celebrates the rich cultural diversity among Essex staff, and our Colchester campus based Faith Centre, which hosts regular services, meetings and events organised by our chaplains and faith representatives. For more information see: https://www.essex.ac.uk/life/student-facilities/religion-and-faith
Please see the attached job pack, which contains a full job description and person specification, which outlines the full duties, skills, qualifications and experience needed for this role plus more information relating to the post. We recommend you read this information carefully before making an application. Applications should be made on-line, but if you would like advice or help in making an application, or need information in a different format, please email the Resourcing Team (firstname.lastname@example.org).
*More information: Working at the University