An exciting new position of Team Leader (Health and Fitness) has been created within Essex Sport with a focus on achieving excellent customer service standards throughout our facilities. Candidates will have a high-quality work ethic with experience of working within a multifaceted sporting environment.
We’re a university where curiosity prevails, where exploring new ways of thinking and pushing boundaries, isn’t just encouraged, it’s expected.
Facilities include the Essex Sport Arena, a 1,600-seat spectator venue, opened in 2018 and host to events such as professional netball and basketball matches, as well as a huge variety of community activities and events. The Essex Sport Gym has around 6,000 students, staff and public members and boasts industry leading equipment and online customer engagement platforms. Our outdoors facilities has one of the largest tennis domes of its type in the country, and synthetic and natural turf pitches accommodate a wide range of sports. Our staff are committed and passionate about improving people’s lives through sport and physical activity.
Duties of the Role
The Team Leader (Health and Fitness) will assist the on-shift Duty Managers in ensuring that sports facilities and activities are operated and delivered in accordance with the required high standards of customer service. The Team Leader will assist the Duty Manager with overseeing the Sports Assistants. The role will maintain a high degree of visibility throughout the facility proactively managing facilities and activities and resolving customer queries. The Team Leader will deputise for the Duty Manager when required, including on a regular basis on weekend shifts.
The Team Leader (Health and Fitness) will also assist the Duty Manager (Health and Fitness) in delivering in-person and digital engagement activities and behaviours with gym customers, and in organising and delivering activities to promote membership sales including gym tours.
Skills and qualifications required
As a Team Leader, you will be passionate about Health and Fitness and wanting to help others achieve their health and lifestyle goals. Applicants will have a Level 2 fitness qualification and have experience in delivering classes and fitness appointments. A Team Leader will have experience of working in sports environment and large multifaceted sporting events.
Able to motivate and inspire teams to achieve outstanding customer service throughout all sports facilities. A high quality work ethic and attention to detail is a must. The Team Leader must have excellent communication skills both verbally and written and the ability to engage and build strong relationships with key internal, external partnerships and stakeholders.
We are looking for strong team players who work well within a team but have the ability to work independently. Applicants will have a good knowledge of relevant health and safety regulations. Desirable attributes would also include experience working with a leisure management system, a relevant leisure management qualification (BTEC or level 3) and have a valid first aid certificate.
Please see the attached job pack, which contains a full job description and person specification which outlines the full duties, skills, qualifications and experience needed for this role plus more information relating to the post. We recommend you read this information carefully before making an application. Applications should be made on-line, but if you would like advice or help in making an application, or need information in a different format, please email email@example.com
This recruitment campaign is being administered by the University of Essex on behalf of University of Essex Campus Services Ltd, a wholly owned company of the University. Some aspects of the information provided on this recruitment website may not apply to this appointment.