Department
Digital Innovation and Technology Services (DITS), delivering outstanding IT and enabling excellence in its use, provides the supporting and enabling IT for the whole University across three campuses, from underlying IT infrastructure to digital skills training for staff and students. Our vision is of a university where students and staff are actively supported in their endeavours to excel in creating, managing, communicating, and exploiting information by using information technology facilities and services that are user-centred, flexible, accessible, and resilient.
Digital Innovation and Technology Services, a section of over 140 staff, is organised in five main operational service groups – Infrastructure Services, IT Customer Experience, Software Development Services, IT Service Delivery and Business Services, and Strategic Project Delivery. The University has a powerful global outlook and a growing impact. With close to 1,000 active researchers and over 17,000 students from more than 140 different countries with 100,000+ alumni making a difference across the globe.
Duties of the Post
The University of Essex is now reliant more than ever on the technical infrastructure provided by Digital Innovation and Technology Services, and we need a Second Line Support Engineer to help keep our software running for users every day.
You will work closely with Software Development Services and the IT Helpdesk to provide an excellent customer experience to system users day-to-day, diagnose tricky problems, administer admin rights and permissions on various systems, and use your coding skills to problem solve database issues and make web system updates.
You will be working with customers directly troubleshooting issues and delivering training as well as providing important user acceptance testing and playing a key part in the technical delivery of University Clearing, a pivotal part of the University lifecycle.
Qualifications and Skills required
We need someone who has a passion for technology and customer service, as well as a keen eye for detail and a never-ending curiosity to diagnose tech problems. Some basic HTML and SQL knowledge is required and if you have more experience with other programming languages, SharePoint or CRM systems then that is a bonus!
You need to be able to communicate on multiple levels, with both tech experts and customers, and be happy working in a fast-paced environment, with lots to do and prioritise. If you think this sounds like you then we welcome your application!
A full list of duties, responsibilities and requirements for the role can be found within the job pack.
At the University of Essex, internationalism and diversity is central to who we are and what we do. We are committed to being a cosmopolitan, internationally oriented university that is welcoming to staff and students from all countries, faiths and backgrounds, where you can find the world in one place.
To support this commitment we have our Global Forum, a staff-led network that promotes and celebrates the rich cultural diversity among Essex staff, and our Colchester campus based Faith Centre, which hosts regular services, meetings and events organised by our chaplains and faith representatives. For more information see: https://www.essex.ac.uk/life/student-facilities/religion-and-faith
Please see the attached job pack, which contains a full job description and person specification, which outlines the full duties, skills, qualifications and experience needed for this role plus more information relating to the post. We recommend you read this information carefully before making an application. Applications should be made on-line, but if you would like advice or help in making an application, or need information in a different format, please email the Resourcing Team (resourcing@essex.ac.uk).
*More information: Working at the University