DepartmentLibrary Services at the University of Essex provides high quality, user-focused services to support the learning, teaching and research needs of the university. The User Services team is responsible for the delivery of a consistent, high quality library service to users, including the Helpdesk and the maintenance of the library space and environment. Duties of the RoleWe are currently seeking a Helpdesk Assistant who will play a key role in supporting the User Services team. The successful candidate will be responsible for handling the more complex enquiries at the Helpdesk. They will provide support for accessing library resources, self-service and study facilities and will act as a referral point for other team members. They will be part of a team working to maintain standards and develop services. The role holder may be required to undertake regular evening and weekend duties supervising small teams of library staff. Qualifications and Skills RequiredApplicants should demonstrate excellent organisational, communication and IT skills and a commitment to providing excellent customer service through innovation and continuous improvement.This post is based at our Colchester campus and is offered on a part-time, permanent basis.
At the University of Essex internationalism is central to who we are and what we do. We are committed to being a cosmopolitan, internationally-oriented university that is welcoming to staff and students from all countries and a university where you can find the world in one place.Please see the further detail link below for a full job description and person specification which outlines the full duties, skills, qualifications and experience needed for this role plus more information relating to the post. We recommend you read this information carefully before making an application. Applications should be made on-line, but if you would like advice or help in making an application, or need information in a different format, please telephone the Resourcing Team (01206 874588/873521).*Further Detail: Helpdesk Assistant*More Information: Working at the University