Wivenhoe House HotelWivenhoe House, is a four star country house hotel with a busy and dynamic Conference & Events department. Following an extensive, GBP 11million refurbishment six years ago, and due to an internal restructure in our Conference & Events Department we are now recruiting for an additional Team Leader. This is an exciting opportunity for an individual with excellent, hands on C&E operations experience to join our team in a busy and challenging environment which includes an 80 cover modern Brasserie and 120 cover banqueting facilities.
The successful candidate will join a busy and dynamic Conference & Events team working with students of the Edge Hotel School.
More information on the hotel can be found at the following link: http://www.wivenhoehouse.co.uk/
The Role and DutiesThe main duties of the post will include the setting up and running of conferences, events, weddings and parties making sure guest expectations are met and service excellence is delivered in accordance with hotel standards at all times. Moving of tables, chairs and equipment required for set up are also part of the role.
In addition, you will also be required to assist with training of students, coaching and mentoring them in tasks required by the Conference & Events Department, and to lead and be hands on in day to day front and back of the house duties, holding regular team meetings and pre and post event briefings with the delivery team.
A full list of duties can be found within the job pack.
Qualifications and Skills requiredApplicants will have experience of working at a similar level within a similar operation and will have a good working knowledge of setting up, functions weddings, parties, conferences, etc. including the running and closing down of such. This is a hands on role where you will need to be confident in meeting customer/guest expectations and have an understanding of the use of tills, cash management and bar work.
You will preferably qualified to NVQ level 5 in Hospitality, or similar, and an NCPLH qualification may be of benefit but is not essential. Experience of training staff would also be advantageous as the Hotel also works with students of the Edge Hotel School.
If you are able to deliver customer service to a high standard, communicate effectively with clients and colleagues and have exceptional attention to detail then we would like you to join our team.
This is a shift based role, working 40 hours per week, including early starts, late finishes and weekends.
Please note that although this post has a closing date of 19 January 2020, we reserve the right to close the post for applications and withdraw it from the website at any time.
Please see the attached job pack, which contains a full job description and person specification, which outlines the full duties, skills, qualifications and experience needed for this role plus more information relating to the post. We recommend you read this information carefully before making an application. Applications should be made on-line, but if you would like advice or help in making an application, or need information in a different format, please telephone (01206 876559).
*More information: Working at Wivenhoe House Hotel
This recruitment campaign is being administered by the University of Essex on behalf of Wivenhoe House Hotel Ltd, a wholly owned company of the University. Some aspects of the information provided on this recruitment website may not apply to this appointment.