Estate ManagementEstate Management design, repair, maintain and secure all campuses. We aim to provide a seamless service to all students, staff and visitors. Covering a multitude of services, we are available to assist with any issue concerning the University estate and grounds.The opportunity has arisen for a highly motivated and organised individual to join our Business Support and Helpdesk team within the Estate Management Section.Duties of the RoleThe successful candidate will work in a busy and demanding environment that aims to deliver excellent customer service to both internal and external customers. As a Business Support and Helpdesk Advisor within the Estate Management Section you will be responsible for providing a professional and customer focused service, working both on your own initiative and as part of a team.The post holder will log, respond, plan and organise the full life cycle of all facilities management administration operations from customer enquiry to job completion. Deliver excellent customer service, assist in delivering effective and timely communications, interpret and manage work orders through the Facilities Management software package, currently Planet Enterprise ensuring that service level agreements and key performance indicators are met. You will also be required to assist when required with the administration of the University's car parking registration system along with other administrative tasks.Skills and Qualifications requiredThe successful candidate will hold GCSEs at Grade A-C (or equivalent) in Mathematics and English. An NVQ Level 2 in Customer Service or an equivalent qualification/experience is desirable but not essential for the post.You will have excellent communication and interpersonal skills, previous experience of creating and distributing communications and experience in drafting correspondence and meeting minutes, demonstrating excellent attention to detail and accuracy. The ability to handle multiple priorities whilst working to deadlines and managing workload effectively is also essential.At the University of Essex internationalism is central to who we are and what we do. We are committed to being a cosmopolitan, internationally-oriented university that is welcoming to staff and students from all countries and a university where you can find the world in one place.Please see the further detail link below for a full job description and person specification which outlines the full duties, skills, qualifications and experience needed for this role plus more information relating to the post. We recommend you read this information carefully before making an application. Applications should be made on-line, but if you would like advice or help in making an application, or need information in a different format, please telephone the Resourcing Team (01206 873461/ 874588 / 873521).*Further detail: Business Support and helpdesk Advisor jobpack*More information: Working at the University